Privacy & Security Policy
Effective date: [EFFECTIVE DATE]
[LEGAL ENTITY NAME] (“Arcem Solutions,” “we,” “us,” or “our”) is a Managed IT Services provider. The business operates from its offices at 901 Main St, Lafayette, IN 47901, along with its website (www.arcemsolutions.com).
Due to the nature of our business, Arcem is often required to obtain personal information from our clients, prospective customers, affiliates, and vendors to successfully operate. Arcem recognizes the need to maintain the confidentiality of private, confidential, and proprietary information. This Privacy & Security Policy (“Policy”) offers a transparent breakdown of how Arcem and our strategic partners protect the confidentiality of information collected by Arcem.
Note: Arcem sites can contain links to external sites and social media pages. Arcem does not assume responsibility and is not liable for your data privacy on any external sites. Please consult the privacy policy of the sites you visit.
1. Information We Collect
When you visit our website or do business with us, we may collect:
- Technical data: IP address, browser type, device type, operating system, referring URL, and pages viewed.
- Usage data: pages visited, time spent on the site, links clicked, and general navigation patterns.
- Information you provide directly: such as through a contact form, quote request, service ticket, or newsletter signup — which may include your name, company, job title, email address, and phone number.
- Account and service data: information related to the IT services, support, or products we provide to you as a client.
2. Cookies and Similar Technologies
We use cookies to improve your web browsing experience, enhance site security, and for marketing and promotional purposes. Cookies allow us to do things like remember your preferences and provide improved search results. We use the following general categories of cookies:
| Category | Purpose | Can you turn it off? |
|---|---|---|
| Necessary | Required for the site to operate securely and to remember your cookie choices. | No |
| Analytics | Helps us understand how visitors use the site so we can improve it. | Yes, via Cookie Settings |
| Marketing | Used for marketing and promotional purposes, such as personalizing offers and following up with visitors interested in our services. | Yes, via Cookie Settings |
You can change your cookie preferences at any time using the “Cookie Settings” link in the site footer, or by clearing cookies and revisiting the site to see the banner again. Most browsers also let you block or delete cookies through their settings; note that blocking necessary cookies may affect how the site functions.
3. How We Use Your Information
- To operate, maintain, and improve our website and services.
- To respond to inquiries and provide the IT services you request.
- To identify prospective business customers and follow up appropriately.
- To understand aggregate traffic and usage trends.
- To comply with legal obligations and enforce our agreements.
4. How We Share Information
We share information with:
- Service providers, including analytics, marketing, hosting, and IT infrastructure vendors who process data on our behalf.
- Legal and safety purposes, where required to comply with law, respond to lawful requests, or protect our rights.
- In a business transaction, such as a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
We do not sell personal information for money.
5. Your Choices and Rights
- Cookie Settings: use the link in our footer to accept, reject, or customize analytics and marketing cookies at any time.
- Browser controls: most browsers let you block or delete cookies; see your browser’s help documentation.
- California residents: under the CCPA/CPRA, you have the right to know what personal information we collect, to request deletion, and to opt out of the “sharing” of personal information for cross-context behavioral advertising or similar purposes. Rejecting the “Marketing” cookie category above serves as your opt-out of this sharing on our site. To exercise any other CCPA/CPRA right, contact us using the information in Section 8.
- EU/UK/EEA visitors: where the GDPR or UK GDPR applies, our legal basis for analytics and marketing cookies is your consent, given (or withheld) through the cookie banner. You may withdraw consent at any time via Cookie Settings without affecting the lawfulness of processing before withdrawal. You also have rights to access, correct, delete, or port your data, and to lodge a complaint with your local data protection authority.
6. Data Retention
We retain information collected through the site for as long as reasonably necessary for the purposes described in this policy, or as required by law. Cookie consent preferences are retained for up to 12 months, after which you will be asked to confirm your preferences again.
7. Children’s Privacy
Our site is intended for business audiences and is not directed to children under 16. We do not knowingly collect personal information from children.
8. Contact Us
For questions about this policy or to exercise your privacy rights, contact us at:
[LEGAL ENTITY NAME]
901 Main Street, Lafayette, IN 47901
Phone: (765) 637-9240
Email: [CONTACT EMAIL]
9. Changes to This Policy
We may update this policy from time to time. The “Effective date” above reflects the most recent revision. Material changes to how we use your data will be reflected here.